Shipping

Prices are based on weight and destination. Shipping fees are calculated automatically by weight. You will be able to choose and view your shipping method and handling fees at checkout before you complete your order. All customers will be provided with tracking information once your order has been dispatched. 
 
For urgent orders or questions, please contact us, we will always try to help you out! 


Note: shipping fees are non-refundable. We are not responsible for any duties or customs taxes for orders shipping overseas. For any other questions, please contact. 

hello@theportuguese-shop.com

 

Returns

If you are not completely satisfied with your purchase, we will gladly offer a store credit or exchange. Returned items must be returned to us within 14 days of purchase, in their original condition.

If your products are post stamped outside the 14 day return window, we reserve the right to refuse the return or offer you store credit which can be used across multiple future orders.

We highly recommend that you insure all returned packages as a full credit can only be issued if the package is not lost or damaged. 
  
Please send an email to hello@theportuguese.com to notify us of the item you are returning and the reason for your return.

All costs associated with returning products are under the customer.