Returns and refund

If you want to return or exchange your order for any reason, we're here to help! We offer exchanges or returns within 14 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original method of payment.

To exercise your right to cancel, you must inform us of your decision by means of a clear statement.

You can inform us by email hello@theportuguese-shop.com

We will refund you no later than 7 days from the day we receive the returned goods. We will use the same means of payment that you used for the order and you will not incur any charge for said refund.

Conditions for returns:
Take into account the following exceptions in our exchange and return policy: Here are some examples:

• Discounted items are considered non-refundable sales and cannot be returned or exchanged.
• Returned items must have labels attached and must be returned in their original packaging
• Returned items must have no visible signs of wear or use.

Return of goods:
You are responsible for the cost and risk of returning the goods to us. You must send the products to the following address:

Calle Nord 63, 4-1
08960 Sant Just Desvern (Spain)

We are not responsible for goods damaged or lost in the return shipment. Therefore, we recommend an insured and traceable mail service. We are unable to issue a refund without actual receipt of the goods or proof of return received.

Contact us:
If you have any questions about our Returns and Refunds Policy, please contact us at hello@theportuguese-shop.com