Keeping your bag clean is easy – simply use a gentle brush and apply oil or cream to a soft cloth, then wipe the body and handle with care. Remember to regularly hydrate any leather pieces using a suitable oil or beeswax mixture. For optimal maintenance, repeat these cleaning steps every 3 months, or as necessary.

When it comes to storage, ensure that your bag is clean before keeping it in a dry place. Avoid storing it in a damp area, as this can encourage mold growth. If mold does appear, move your bag to a dry location for 2-3 days, then gently brush away any remaining traces.

With time, our bags develop a unique shine, that adds to their aesthetic appeal. Each bag is handmade, so slight irregularities should be expected and are part of the bag's charm.

In rare instances, the color fixation may not adhere completely to the reed, leading to potential color transfer, especially during initial use. However, any color transfer onto clothes can be easily resolved through regular washing, ensuring that stains will be removed effectively.

Your satisfaction is our mission at The Portuguese Shop. We are fully committed to ensuring you love your purchase. If something isn't right, we’ll make it right - whether that means a refund, a replacement, or a solution that works for you. No hassle, no questions. Just contact our Customer Team at hello@theportuguese-shop.com, and we’ll take care of the rest. Your happiness is guaranteed.

More info here

FREE SHIPPING:

Free Shipping for Spain (Mainland).
In orders over 100€ for Portugal (Mainland).
In orders over 150€ for France, Germany, Belgium, Monaco.
In orders over 250€ for Austria, Italy, Luxembourg, Netherlands, San Marino, Vatican City.
In orders over 300€ for Czechia, Denmark, Liechtenstein, Poland, Slovakia, Slovenia, Switzerland.
In orders over 400€ for Bulgaria, Croatia, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Norway, Romania, Serbia, Sweden

SHIPPING PRICE:

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Prices are based on weight and destination. Shipping fees are calculated automatically by weight. You will be able to choose and view your shipping method and handling fees at checkout before you complete your order. All customers will be provided with tracking information once your order has been dispatched. 

Transit time is calculated considering exclusively business days. Weekends or holidays are not included in the calculation.

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If your country is not on the list, please write us a e-mail and we will search for the best shipping quote to your country.

For urgent orders or questions, please contact us, we will always try to help you out! 

Note: shipping fees are non-refundable. We are not responsible for any duties or customs taxes for orders shipping overseas. For any other contact: hello@theportuguese-shop.com or with the chat window that you can find on our site.